About Us

Limo DMV The Ultimate Chauffeur Service

About Us

Limo DMV isn’t your average executive limo service; we take pride in bringing you opulence and professional chauffeuring with our superior fleet of vehicles tailored specifically to your needs.

Our specialty? Helping our executive clients smoothly transition from airport to final destination, and with so many happy customers to date, we’re confident that we can transform VIP travel in Washington D.C., Maryland, and beyond!

LIMO DMV - The Ultimate Chauffeur Service
fleet : LIMO DMV - The Ultimate Chauffeur Service

A Classy Experience with a Personal Touch

Limo DMV’s founder has deep roots in the automotive industry and started building the business in 2011 by serving his local neighbors’ transportation needs in Potomac, Maryland.

From there, he recognized a requirement for larger fleet options and services that extended beyond his local area, and so the Limo DMV brand was born, representing a superior class of executive travel with safety, cordiality, and comfort at the forefrontn

Our commitment centers on:
Credibility and Quality

Few other limo companies can make promises like we do; our quality assurance to you is:

About limo DMV

Limo DMV is the trusted leader in innovative ground transportation solutions- delivering unparalleled safety, reliability and general peace of mind to the world’s most discerning travelers since 2015.

Spanning more than 1000 cities worldwide, Limo DMV’s exclusive global franchise network offers a consistent experience and unmatched duty of care across a broad portfolio of services including:

  • Chauffeured driven services for business and leisure travelers
  • Enterprise management solutions for corporate travel programs
  • Specialized logistics management for Meetings & Events, Road Shows, Private Aviation Ground Transport, and Hotel Services
  • Transportation technology and mobility services for online distribution platforms
  • Preferred partner programs for travel advisors, event planners, and professional concierge
Duty of care

What is Duty of Care?

The term “Duty of Care” has been adopted within the greater travel industry and used to refer narrowly to the safety and well-being of an individual traveler.

As the worldwide leader in chauffeured transportation, Limo DMV sees Duty of Care as something more—something we take very seriously and a core part of how we do business. Limo DMV defines “Duty of Care” as our intrinsic responsibility to our customers, partners, employees, chauffeurs and community, to consistently deliver the highest level of service within a transparent framework of clearly published and measurable standards.

Standards that far exceed the minimum requirements set by any law or regulatory body. Standards Limo DMV has defined over the past 100 years as the leader in chauffeured transportation, and that all our industry colleagues strive to meet. Standards governed by an uncompromising system of internal and external audits that assure absolute accountability for the business we operate and the customer experience we provide.

Defining the Standards

Limo DMV’s Duty of Care begins with ensuring that all of our operations are synchronized under a single, master set of guidelines. To achieve this synchronization, we have established and published a set of clear, tangible, and quantifiable standards. Limo DMV maintains a single comprehensive standard manual used by all of operations worldwide.

In this manual, we thoroughly lay out every aspect of our business in one place–from vehicle maintenance and chauffeur etiquette, to how to properly display the company logos on an office door. The standards manual provides Limo DMV with a consistent basis on which to measure our operations performance and the level of service we deliver.

Enforcing the Standards

Standards need to be implemented, measured, and, ultimately enforced. Limo DMV depends on our unique Global Franchise Network as the foundation for our system of governance that oversees and enforces the proper implementation and application of all our published standards. Each Carey operation is subjected to the same audits, inspections and evaluations.

Should any operation fail to meet our published standard in any area, the local management team is immediately alerted and a plan is put in place to bring the deviation back into standard. Limo DMV utilizes a two-pronged approach to enforcing standards.

The first is our monthly Service Level and Key Metrics Reporting, which measure multiple key performance indicators within our service delivery such as on-time performance, the time it takes for our Customer Engagement Center to answer the phone, and even how quickly a chauffeur greets a client in the airport. The results of these reports are published and reviewed monthly for each Limo DMV location.  Management compensation is tied to these measurements. If any single area is found to be outside our standards, corrective action is taken.

The second way Limo DMV enforces our standards, is through a dedicated team of Quality Assurance Experts. Our team visits each Limo DMV subsidiary and franchise location annually to audit their operations as well as inspect fleets, offices and records to assure they are meeting all of our established standards. The quality assurance team also performs random spot checks on various cities throughout the year and engages in unannounced “mystery shops” to ensure our standards are being followed the customer experience remains consistent network wide.

Owning the Standards

The amount of visibility into every aspect of our service that the Franchise Network provides is immeasurable. What are standards to Duty of Care without accountability? Limo DMV stands wholly accountable to every customer for their experience with our services. This accountability is not limited to those in the back our vehicles, or solely concerned with safety.

Limo DMV’s accountability extends well beyond–to the experience of the travel manager, the travel arranger or agent, the chauffeur and anyone else within the travel ribbon. We hold ourselves accountable for the training and qualifications of the chauffeurs and drivers we put behind the wheel; the condition and mechanical performance of the fleet of vehicles we use; the security and confidentiality of the information our customers share with us; and even the technology our customers use to manage their travel. It is in this way that Limo DMV defines the standard for Duty of Care.

The Customer Experience

The most tangible aspect of Limo DMV’s Duty of Care lies in the experience that every Limo DMV customer receives. From the moment you make a reservation to the point where you receive an invoice, our standard of service is on display for you. We are anticipating, orchestrating and fulfilling the needs of our customers at every point in the travel ribbon. Our standards for service far exceed any others in the industry.

Every detail is accounted for and anticipated by our standards. Nothing we do is left to chance. It is an easy task to speak about the customer experience in undefined platitudes, but much more challenging to quantify with facts and proof points. Limo DMV’s commitment to a wider definition of Duty of Care, however, has led us to define clear standards by which we measure the efficacy of our service delivery and the quality of our customer experience to ensure that our clients receive superior service consistently across The Carey Network every time they travel.

The standards by which we measure our service include:

  • Punctual Service–Limo DMV considers our chauffeurs on time only if they arrive fifteen minutes prior to the scheduled pick-up time
  • Flexibility to adjust— Limo DMVworks with you when schedules change
  • Beyond the Basics—Limo DMV goes to great lengths to ensure a higher standard of cleanliness for our vehicles, and a higher level of professionalism for our chauffeurs.
  • No Detail Ignored—Limo DMV offers complimentary WiFi and complimentary baggage greet (in most airports) We gather data on these standards through our Customer Service Monitor. After every Carey trip a survey is sent via e-mail to the passenger. The survey measures customer satisfaction across key areas of service.

The results are tracked by the individual operation and published each month. This feedback is used to trigger management action into investigating and correcting the areas of customer dissatisfaction. Each operation must maintain a 99.5% customer satisfaction rating. This dedication to the standards that we have set for the customer experience is the baseline measure of our Duty of Care.

Our Chauffeurs

The Most Professional Chauffeurs at Your Service

Limo DMV chauffeurs deliver the industry gold-standard in professionalism, expertise and knowledge. All Carey chauffeurs are experienced operators and consummate professionals who possess all licenses and certifications required by federal, state, and local laws.

Limo DMV carefully selects our chauffeurs using a rigorous pre-engagement screening, consisting of a comprehensive background check which includes:

  • Motor vehicle driving record investigation
  • Federal, state and local criminal background check,
  • Seven-year social security status check (to assure they are US citizens…in other countries we provide the equivalent investigation)
  • Federal terrorist watch-list screening
  • Seven-panel pre-employment drug and alcohol testing
  • Extensive reference check
  • Licensing/credentialing verification

All Limo DMV professional chauffeurs must also meet the following requirements:

  • Possess a minimum of three years of operational experience prior to being allowed to perform services for Limo DMV clients
  • Receive extensive driving safety coursework from an accredited driving program and receive training in Limo DMV’s operating standards

Once a chauffeur has passed our screening protocols and entered into our service, they are then subjected to randomized drug and alcohol testing per Limo DMV’s strict standard enforcement initiatives, as well as annual criminal background re-screening, quarterly Motor Vehicle Registration (driving record) checks and regular scheduled and spot inspections monitoring:

  • Vehicle condition
  • Presentation and hygiene
  • Fatigue

All chauffeurs are subjected to annual service performance reviews.  These service reviews assist with evaluating and monitoring compliance with our safety standards and customer service performance.

We use this compliance monitoring tool in conjunction with our comprehensive customer satisfaction surveys to ensure optimal chauffeur performance.

For operations located outside of North America, Limo DMV looks to enforce the local/regional equivalent of the above requirements.

Learn About limo DMV